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News : Metrics Dashboard Lets Contact Center Agents Monitor Their Performance
"How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon as possible? How long are the customers waiting before they get connected, are they potentially frustrated? How do I compare to other team members and where can I improve?"
These are typical questions answered by BrightPattern’s new Agent Metrics Dashboard feature that displays personal performance metrics to agents in real-time.
"The capability for agents to see their up-to-the-minute performance indicators, combined with an incentive-based compensation plan is a great productivity booster," said Konstantin Kishinsky, CEO of Bright Pattern, "we are excited to offer this functionality as a standard feature, activated by just a couple of clicks."
Today's Tip of the Day - Where Is The Problem?
Published: Tuesday, December 16, 2014