News : Metro Area Adds 2 Call Centers in Last 16 Months
Bernalillo County, NM, Jan 12, 2015 -- In 2014, the metro area added two call centers, bringing the total number of call centers to 15 in Bernalillo County.
According to data from the New Mexico Department of Workforce Solutions, in 2013 Bernalillo County had 13 call centers. Since then, S&P Data has moved to Rio Rancho and Comcast has expanded its operations in Albuquerque and opened a center, and Canon is also opening a call center.
The industry has seen slow-but-steady growth since a spate of call centers closed in 2010 and 2011, when more than 1,700 people lost jobs at nearly forgotten call centers such as Sento, JC Penney and Citibank.
Of the new call centers, S&P Data will bring in 100 jobs, Comcast promises 450 jobs and held a hiring fair for 250 in mid-December and Canon will provide 150 jobs. The three companies will bring in a total of 700 new jobs.
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Overall in New Mexico, there are 40 call centers and 5,258 people working in the industry, according to the New Mexico Department of Workforce Solutions. Those employees earn an average annual salary of $28,973, according to the latest data from 2013.
Before 2014 the last major call center announcement was in 2011, when Lowe's said it would build its new customer center here, with 600 new jobs.
Posted by Veronica Silva Cusi, news correspondent
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