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News : Metro Bank Creating 50 Jobs in Bristol with Opening of New Customer Contact Centre

#contactcenterworld

Bristol, UK, Nov, 2020 -- Metro Bank is opening a customer contact centre in Bristol, creating 50 jobs.

The bank is opening the site above its store in Broadmead in the city centre.

The Bristol site will be Metro Bank’s first contact centre to open in the South West.

The centre will be used to support Metro Bank’s customers with questions relating to its products and services, and will also offer 24/7 support for urgent queries, the bank said.

Aisling Kane, chief operating officer at Metro Bank, said: "We’re thrilled to be opening a brand new contact centre in the heart of Bristol and expanding our telephony service regionally."


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The new Bristol space is set to open in March next year, with the bank already recruiting 30 staff members - and with 20 more roles available.

Metro Bank said it was still looking for customer service specialists who will speak with and support customers on the phone.

The bank, which launched in 2010 and now has more than 77 UK stores, said it recruited on the ethos of "hiring for attitude and training for skill".

According to Ms Kane, it is looking for candidates who are "passionate about delivering amazing service".

"We’re looking for local people to join our team who are passionate about the unparalleled service we give to our customers and want to develop a career in banking," she added.

The news comes just months after the bank launched its first drive-thru store across the Bristol channel - in Cardiff.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.business-live.co.uk


About F.N.B. Corporation:
F.N.B. Corporation (NYSE: FNB), headquartered in Pittsburgh, Pennsylvania, is a diversified financial services company operating in seven states and the District of Columbia. FNB's market coverage spans several major metropolitan areas including: Pittsburgh, Pennsylvania; Baltimore, Maryland; Cleveland, Ohio; Washington, D.C.; and Charlotte, Raleigh, Durham and the Piedmont Triad (Winston-Salem, Greensboro and High Point) in North Carolina. The Company has total assets of nearly $34 billion and approximately 380 banking offices.
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Today's Tip of the Day - Customer Contact Points

Read today's tip or listen to it on podcast.

Published: Thursday, November 12, 2020

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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