News : Metro Call Centre Flooded with Unprecedented Volume of False 911 Calls
Vancouver, British Columbia, Canada, June 1, 2016 -- B.C.’s main emergency call centre was flooded with an unprecedented volume of false 911 calls Tuesday night, as an "unfortunate glitch" redirected hundreds of calls from surprised Rogers customers to emergency operators.
Starting shortly before 10 p.m., emergency operators began receiving an unusually large influx of calls from Rogers customers who weren’t trying to phone 911, said Jody Robertson, spokeswoman for E-Comm 911, the emergency-call service provider for Metro Vancouver and most of the province.
"We’ve never experienced such a volume of accidental calls like this in such a compressed time frame," Robertson said.
"These callers reported they had not dialed 911, but had been phoning their friends and family, when 911 answered," said Robertson. "So I’m told the callers were very surprised, naturally, that they had been connected to 911.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Anticipate Volatility
More Editorial From Rogers
Rogers Communications Inc. is one of Canada's largest communications companies, particularly in the field of wireless communications and cable television, with additional telecommunications and mass media assets. It is headquartered in the Rogers Building in Toronto, Ontario.
Published: Friday, June 3, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...