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News : Metro Mayor to Join Workers Protesting Against the Closure of Flagship Call Centre Capita

#contactcenterworld, @capitacareers

Greater Manchester, UK, June, 2021 -- Metro Mayor Andy Burnham will join demonstrators protesting against controversial proposals to shut a flagship call centre in Bury.

Mr Burnham will be at Capita Contact Centre in Dumers Lane tomorrow supporting a campaign by Communication Workers Union (CWU) to keep jobs in the town.

The centre, which serves as a call centre for Tesco Mobile, has existed for over two decades and is said to be a vital local employer.

Under plans Capita wants to move its Bury-based workforce to its Preston Brook site, with 25 per cent allowed to work from home.

Mr Burnham said: "Tomorrow, I will be joining key workers from the Bury Capita Contact Centre, who are demonstrating against the decision to move and close the Tesco Mobile operation in Bury.

"The staff impacted by this decision have built Tesco Mobile from the ground up. Throughout the pandemic, these people worked tirelessly to keep Britain connected.

"Their 'reward' has been a company decision to move them to a different call centre, in Runcorn, with an unmanageable journey and all of the extra expenses and time that this involves.

"This has left many of these workers with little other options but to leave a job they've loved - in some cases, for two decades.

"This would be a massive loss to the local economy and a huge blow for the employees.

"I would urge Capita and Tesco Mobile to work constructively with the CWU, the local council and myself to find a solution that benefits Tesco Mobile, the employees and the company, and which keeps the jobs in Bury."

CWU is calling on the outsourcing provider to allow employees to continue their role in a work from home capacity at current levels or look at alternative sites in Bury so the workforce can stay local and not face a potential 70 mile round trip.

CWU North West Regional Secretary Carl Webb added: "We’re delighted to have Andy’s support on this campaign.

"To treat key workers like this, after well over a year of working through a global crisis, is astonishing.

#contactcenterworld, @capitacareers

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.burytimes.co.uk


About Capita:
Company LogoOutsourcing - delivering measurable benefits to our clients What we bring our customers: Inspired productive people Streamlined administration processes Effective ICT Innovation Improved customer services Supported by our extensive capabilities Comprehensive range of expertise and resources Extensive business centre network Flexible, efficient service agreements and delivery models - onshore, nearshore and offshore
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Today's Tip of the Day - Making It Easy For Customers To Contact You

Read today's tip or listen to it on podcast.

Published: Tuesday, June 15, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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