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News : MetTel and Talkdesk Partner to Bring an AI-Powered, Unified Customer Experience to Enterprise

#contactcenterworld, @onemettel, @talkdesk

New York, NY, USA, Mar, 2023 - MetTel, a digital transformation and communications provider, announced it will work with Talkdesk, Inc, a global cloud contact center provider, to offer Talkdesk CX CloudT to its customers as MetTel Cloud Contact Center, a fully managed network service using artificial intelligence (AI) to optimize and prioritize the most critical customer service processes.

According to Gartner Forecast Analysis: Contact Center, Worldwide (March 2022), "Gartner projects contact center end-user spending will climb to $34.6 billion by 2026 as digital channels, analytics, marketplaces and cloud delivery adoption accelerates. AI-infused solutions are anticipated to represent a growing segment of the market." Gartner further says, "Support of hybrid and remote work will accelerate cloud contact center solution adoption, helping fuel a 17.9% global CCaaS end-user spend CAGR through 2026."

"Having the right technology and talent are essential to providing a superior, seamless customer experience and to satisfying our customer obsession which is paramount in all our product offerings," said Ed Fox, CTO of MetTel. "Partnering with Talkdesk extends the depth of MetTel's growing portfolio of cloud and AI capabilities, which are already used to dramatically accelerate response and resolution for network incidents as well as customer support requests."

"We are thrilled to partner with MetTel and to implement their advanced Talkdesk contact center technology for our reservations group. We were impressed with the level of professionalism and expertise MetTel brought to the table during the installation process. They made the onboarding experience enjoyable while meeting our own high standards for performance and compliance," said Adam Talbot, Telecom Manager at Grand America Hotels and Resorts. "With Talkdesk CCaaS in place, we are confident that our guests will have an exceptional experience when making reservations at any of our properties."

"With the combination of the Talkdesk contact center platform and the MelTel Cloud Contact Center, customers can transform their contact centers into profit centers and engines for building greater customer trust and loyalty," said Chad Haydar, global vice president of channel and alliances at Talkdesk.

#contactcenterworld, @onemettel, @talkdesk

Posted by Veronica Silva Cusi, news correspondent

About MetTel:
Company LogoFrom Global MPLS Network and VoIP technologies to traditional voice solutions, MetTel provides a complete portfolio of wireless and wireline services to enterprise and government customers throughout the United States, Canada, Puerto Rico and beyond. MetTel is redefining telecommunications by converging all communications over a single network with one cost-effective provider managing all voice and data communications services.
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About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Published: Friday, March 17, 2023

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2024 Buyers Guide Surveys


Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.

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