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News : MetTel Appoints Mark Marshall Executive Director of Customer Care
New York, NY, June 11, 2014 -- MetTel, a provider of IP-enabled communications solutions, named Mark Timothy Marshall executive director of customer care.
Marshall will oversee MetTel's customer care team of dedicated account managers who handle customers' day-to-day service requests for voice, data, telecom expense management (TEM), and cloud solutions.
A seasoned team leader, Marshall has developed, planned and implemented information technology solutions to address business opportunities and needs for nearly 25 years. Prior to joining MetTel, he served as vice president of asset services for Tango, Inc., a software and managed services telecommunications firm in Parsippany, N.J. Before that he was associate director for global communications at Bear, Sterns & Co. and director of IT for Prime Hospitality Corp. Earlier in his career Marshall worked at Shearson Lehman Brothers/Smith Barney New York where he rose from a communications financial analyst to assistant vice president of information systems.
"World-class customer care is a core value and the foundation of MetTel's enterprise success," said MetTel CEO Marshall Aronow. "Mark is a true customer care champion, who brings an unique combination of technical expertise and team-building skills to his new role as head of our customer care team. He is a proven leader and mentor who will inspire our customer care team to exceed customers' expectations."
Marshall is a graduate of Ramapo College of New Jersey, where he received a Bachelor of Science degree in Business Administration.
Posted by Veronica Silva Cusi, news correspondent
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From Global MPLS Network and VoIP technologies to traditional voice solutions, MetTel provides a complete portfolio of wireless and wireline services to enterprise and government customers throughout the United States, Canada, Puerto Rico and beyond. MetTel is redefining telecommunications by converging all communications over a single network with one cost-effective provider managing all voice and data communications services.
Published: Thursday, June 12, 2014