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News : MetTel Partners with Talkdesk to Deliver GenAI Features to Contact Center Customers

#contactcenterworld, @onemettel, @talkdesk

New York, NY, USA, Dec. 19, 2023 - MetTel, a digital transformation and communications provider, is partnering with Talkdesk(R), to integrate GenAI features from Talkdesk into MetTel's portfolio. This collaboration is enabling MetTel enterprise clients to test AI contact center capabilities in MetTel's Customer Innovation Labs.

Talkdesk recently unveiled its GenAI features, showcasing advancements in artificial intelligence within its flagship Talkdesk CX Cloud platform and Industry Experience Clouds. Talkdesk GenAI features use the power of machine learning and language models to enhance contact center efficiency and customer satisfaction.

With these features, agents and virtual agents are even more effective with real-time, precise answers to customer questions. 

"Artificial Intelligence is transforming the way businesses communicate and operate. At MetTel, we believe in the power of AI to drive innovation and productivity, streamline processes, and deliver unparalleled value to our customers," said Ed Fox, MetTel CTO. "Our partnership with Talkdesk and the integration of GenAI features into our platform exemplify our commitment to staying at the forefront of AI advancements."

"The compatibility of Talkdesk's GenAI features with MetTel's existing AI capabilities creates a powerful synergy," said Chad Haydar, SVP Americas Channel, Talkdesk. "MetTel is an established AI leader in the communications industry, and we are thrilled to be able to work with MetTel to bring these powerful solutions to MetTel's customers. Together, we are well-positioned to provide customers with unparalleled AI-driven communication solutions that drive efficiency, productivity, and customer satisfaction."

#contactcenterworld, @onemettel, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About MetTel:
Company LogoFrom Global MPLS Network and VoIP technologies to traditional voice solutions, MetTel provides a complete portfolio of wireless and wireline services to enterprise and government customers throughout the United States, Canada, Puerto Rico and beyond. MetTel is redefining telecommunications by converging all communications over a single network with one cost-effective provider managing all voice and data communications services.
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About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Thursday, December 21, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide SaaS Solutions

 
1.) 
PRILINK

Agent Traffic Visualization
Gather network traffic from multiple agent's desktops, both on-site and remote, and produce an analytics from the network layer. This can quickly identify and resolve any connectivity issues encounter by agents.

Also tracks all RTP media streams, provide bidirectional measurement of Jitter
latency, packet loss and more....
 

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