News : MiaRec Call Recording software Now Rated “Avaya Compliant”
San Jose, CA, USA, Apr 12, 2017 -- MiaRec, a call recording and contact center performance management solutions provider, announced that its MiaRec Call Recording software is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
MiaRec call and screen recording solutions enable businesses to record, analyze and access important interactions, helping them meet regulatory compliance requirements, enhance customer service and increase agent productivity. The application is now compliance-tested by Avaya for compatibility with Avaya Aura(R) Communication Manager 7.0, Avaya Aura Session Manager 7.0 and Avaya Session Border Controller for Enterprise (SBCE) 7.1.
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"At MiaRec we are continually focused on delivering innovative technologies to help our customers meet compliance requirements and provide excellent customer service. Together, the Avaya Aura Platform and MiaRec call recording and quality management solutions make a powerful offering for communication service providers looking to implement cloud solutions for their end-user customers." -- Gennady Bezko, CEO, MiaRec
"By offering compliance testing to innovative companies like MiaRec, Avaya helps ensure businesses will benefit from fully interoperable solutions for maximum business results." -- Eric Rossman, vice president, Developer Relations, Avaya
#contactcenterworld, @miarecinc, @Avaya
Posted by Veronica Silva Cusi, news correspondent
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About MiaRec, Inc.:
MiaRec, Inc. is a San Jose, California-based provider of IP call recording and monitoring solutions. MiaRec software solutions portfolio includes award-winning call recording and quality monitoring products for contact centers, VoIP service providers, financial institutions, and other businesses that need to improve workforce performance and enhance customer experience.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, April 13, 2017
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