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News : MiaRec Call Recording Solutions Complete Interoperability Testing
San Jose, CA, April 9, 2014 -- Duxoft, Inc., a global provider of contact center and business call recording solutions, announces that it has completed interoperability testing of its MiaRec call recording solutions with the BroadSoft(R) BroadWorks(R) voice application platform. BroadSoft is a provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol, or IP network. The official Broadsoft validation status ensures Service Providers using BroadWorks platform can deploy easily and benefit from fully functional, advanced and reliable call recording solution.
"We are continually focused on providing better call recording solutions to our Service Provider Customers," said Gennady Bezko, CEO of Duxoft. "Now that MiaRec has successfully completed an interoperability testing with BroadWorks platform, Service Providers can expand their hosted solutions portfolio by offering profitable in-demand call recording services to their customers."
Due to expanding array of industry and government regulation to record and archive phone conversation, call recording is becoming a mission critical application for many businesses, including those using hosted telephony services. Service Providers, offering call recording as a service may gain competitive advantage, grow revenue and customer base.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From MiaRec, Inc.
About MiaRec, Inc.:
MiaRec, Inc. is a San Jose, California-based provider of IP call recording and monitoring solutions. MiaRec software solutions portfolio includes award-winning call recording and quality monitoring products for contact centers, VoIP service providers, financial institutions, and other businesses that need to improve workforce performance and enhance customer experience.
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
Published: Thursday, April 10, 2014