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News : MiaRec Introduces MiaRec Version 5.0
San Jose, CA, April 20, 2015 -- MiaRec, a global provider of contact center solutions and business call recording products, released a new version of MiaRec, call recording and quality monitoring solution for contact centers. MiaRec version 5.0 features a brand-new web-interface with dashboard, intuitive and advanced search capabilities and extensive reporting functionality.
New version of MiaRec helps contact centers and businesses to comply with legal requirements, such PCI-DSS, HIPAA and others, improve quality of customer service and enhance agent performance.
"Our goal is to make MiaRec user experience as seamless as possible for every user working with MiaRec, whether it is administrator who is setting up and administering the system, supervisor who is reviewing and managing call recordings or agent who is working with call recording for training or self-evaluation purposes." Said Gennady Bezko, CEO of MiaRec."
Today's Tip of the Day - Don’t Just Record Your Agents
More Editorial From MiaRec, Inc.
About MiaRec, Inc.:
MiaRec, Inc. is a San Jose, California-based provider of IP call recording and monitoring solutions. MiaRec software solutions portfolio includes award-winning call recording and quality monitoring products for contact centers, VoIP service providers, financial institutions, and other businesses that need to improve workforce performance and enhance customer experience.
Published: Tuesday, April 21, 2015