News : MiaRec Launches a New Solution for Performance Management
San Jose, CA, October 06, 2015 -- MiaRec, a global provider of call recording and contact center solutions released a new version of MiaRec, a call recording and quality management software for contact centers.
MiaRec launches a new complete solution for contact center performance management, featuring advanced call recording functionality, agent evaluation and powerful, customizable performance reporting. A total Quality Management Suite is a powerful tool for contact centers to boost agents’ performance, enhance customer experience and build customer loyalty.
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"We are continually working on our product’s functionality and enhancements to deliver the best-of-breed contact center solutions to the market." – Said Gennady Bezko, CEO of MiaRec, Inc. – "We see a high demand for all-in-one integrated solution from our contact center customers and we believe they will be pleased with the new features available in our product."
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About MiaRec, Inc.:
MiaRec, Inc. is a San Jose, California-based provider of IP call recording and monitoring solutions. MiaRec software solutions portfolio includes award-winning call recording and quality monitoring products for contact centers, VoIP service providers, financial institutions, and other businesses that need to improve workforce performance and enhance customer experience.
Published: Wednesday, October 7, 2015
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