Campbell, CA, USA, May, 2021 -- MiaRec, Inc., a provider of call recording and voice AI solutions, announced the availability of their Advanced Contact Center Reporting software solution as part of the MiaRec Workforce Optimization suite for contact centers and beyond.
The MiaRec Call Recording and WFO Suite provides an integrated all-in-one solution to improve the quality of customer service and agent performance while also addressing the compliance and security requirements of companies. MiaRec’s solutions can be deployed both on-premise and in the cloud and can be scaled seamlessly from small contact centers deployments to large enterprise architectures with multi-tenant telecom environments.
"Without advanced call reporting capabilities, call center managers often find it difficult to measure the performance of their team and the effectiveness of the business processes within their organization", said Gennadiy Bezko, CEO, of MiaRec, Inc. "We are changing the way contact center managers and business owners work with call data. Now with minimal training and time, managers can easily analyze complex data, gain comprehensive understanding of their processes, and make fast decisions to keep their organization one step ahead of their competition."
Posted by Veronica Silva Cusi, news correspondent
About MiaRec, Inc.:
MiaRec is a global provider of customer and workforce engagement software. We help customer-first and data-driven organizations gain complete visibility into their customer service operation to achieve business goals and drive transformation across the enterprise. The MiaRec Customer Engagement platform seamlessly integrates voice analytics, call recording, screen recording, advanced reporting and quality management tools to help organizations leverage their call data. Our solutions reveal customer sentiment by intelligently organizing recorded conversations into topics that evolve with your growing call volume. We empower organizations to improve customer and agent experience, identify service gaps, drive continuous process improvements, and significantly reduce fraud risk.
Published: Thursday, May 27, 2021
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