News : MiaRec Releases On-Demand and Pause/Resume Call Recording Functionality
San Jose, CA, USA, Jan 27, 2016 -- MiaRec, a global provider of call recording and quality management solutions for contact centers, announced the release of added support of On-Demand and Pause/Resume recording functionality for the Cisco Unified Communications platform.
With On-Demand recording, users can selectively record inbound and outbound contact center phone calls on demand. Compliance and liability policies may require users to record all conversations or capture only the calls they want to. For example, agents may receive many calls, but only want to record calls that result in sales. This feature can also be used to create a record of verbal contracts that occur.
Along with on-demand call recording capabilities, MiaRec also supports Look-Back recording. When On-Demand recording is triggered, the Look-Back recording feature allows the entire conversation to be recorded.
"We understand that legal compliance is extremely important to every business. Here at MiaRec, we strive to provide the best tools for our customers to meet compliance standards. The delivery of these incremental releases reinforces our commitment to providing the most user-friendly, secure, and simple-to-deploy call recording and quality monitoring solutions on the market," said Gennady Bezko, CEO of MiaRec, Inc.
Posted by Veronica Silva Cusi, news correspondent
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About MiaRec, Inc.:
MiaRec, Inc. is a San Jose, California-based provider of IP call recording and monitoring solutions. MiaRec software solutions portfolio includes award-winning call recording and quality monitoring products for contact centers, VoIP service providers, financial institutions, and other businesses that need to improve workforce performance and enhance customer experience.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, January 28, 2016