News : Microsoft Adds Cortana Support to Dynamics CRM 2015
Nov 4, 2014 -- Microsoft has added support for Cortana to its latest version of its Dynamics CRM offering.
Dynamics CRM 2015, which Microsoft officials announced on November 4 will be generally available to all customers in December 2014, will be able to use the Cortana digital personal assistant technology that's currently part of Windows Phone 8.1.
Microsoft officials announced in September of this year that Dynamics CRM 2015, codenamed "Vega," would be available in the fourth quarter of 2014. Alongside CRM 2015, Microsoft also plans to make available updates to its Dynamics Marketing and Social Listening social analytics components.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
With Cortana, Dynamics CRM 2015 users will be able set up meetings and reminders, search for contacts, accounts and activities, view customer lists and create new customer records using voice commands. Microsoft also is building Cortana into Windows 10, although Cortana support is not yet enabled in the Windows 10 technical preview.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Systems Testing
More Editorial From Microsoft
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Wednesday, November 5, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), e...
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...