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News : Microsoft and Salesforce Partner on CRM for Customer Productivity
San Francisco, CA, USA, Sept 18, 2015 -- Microsoft and Salesforce are getting a little cozier. The CRM competitors-turned-collaborators just announced plans to extend their strategic partnership by connecting the Salesforce Customer Success Platform to Microsoft Office productivity apps and services.
The tech providers are working to deliver new solutions that integrate Salesforce with Skype for Business, OneNote, Delve and Windows 10. The ultimate goal is to empower companies to connect with their customers and collaborate more effectively.
"Customer success is at the heart of everything we do at Salesforce, including our partnership with Microsoft," said Marc Benioff, chairman and CEO of Salesforce, in a statement. "Our collaboration has been so successful, now we’re doubling down and delivering even more innovation that will help our mutual customers be more productive and connect with their customers in a whole new way."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Microsoft
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Wednesday, September 23, 2015