Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Microsoft Dynamics CRM Key to TMD’s Five-year Plan
US and UK, Feb 2, 2015 -- TMD Technologies (TMD) has successfully centralised sales pipeline management within its US and UK offices using Microsoft Dynamics CRM from Advanced ConsultCRM.
The solution is used to manage all sales activities and produce detailed commercial forecasts, enabling regional and senior management teams to evaluate the effectiveness of marketing campaigns and calculate return on investment.
The solution, which was fully customised by ConsultCRM to meet TMD’s exact requirements, is now central to the company’s five year strategic plan.
By centralising information within a single system, TMD now has a complete audit trail of all sales activities including meetings, telephone conversations and emails. The solution was deployed in order to replace a number of disparate Access databases and manual filing systems which were previously used by the company’s sales teams.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Tools, Providers, Culture
About Microsoft Dynamics CRM:
CRM software from Microsoft Dynamics CRM offers customer relationship management and crm online solutions for sales, customer service, and marketing.
Published: Thursday, February 5, 2015