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News : Mid Europa Acquires Customer Management Center
Istanbul, Turkey, Aug 27, 2015 -- CEE-focused private equity outfit Mid Europa Partners has bought Turkish call centre and customer management service Customer Management Center (CMC).
CMC was carved out of Danish facility services provider ISS, which EQT fully exited earlier this year.
The investment was made through Mid Europa's latest fund, and is the GP's second in Turkey.
It is also the firm's third buyout in 2015, having acquired Romanian healthcare provider Centrul Medical Unirea from Advent earlier in August, and Danube Foods Group in February.
Mid Europa's plan for CMC is to consolidate and grow the company's position in the Turkish outsourced call centre sector, which the GP sees as very fragmented.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From CMC - Customer Management Center
About CMC - Customer Management Center:
Having been established in 2000, CMC (Customer Management Center) has been dedicated to provide unprecedented quality contact center services for both Turkish and European markets. Today, with more than 4000 employees in 4 locations, CMC provides services to more than 80 corporate clients, both multinational and local industry leaders. CMC is a part of Mid Europa Parners, a multinational company leading buyout investor focused on the growth markets of Central and South Eastern Europe with over €4.3 billion of funds raised and managed since inception.
About Mid Europa Partners:
Mid Europa Partners is an independent private equity player in Central and Eastern Europe focused on Central and Eastern Europe with approximately €2.2 billion of assets under management.
Published: Friday, August 28, 2015