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News : Midlands Council Call Centres Receive Bizarre Queries
Midlands, UK, Aug 31, 2015 -- Councils in the Midlands have been highlighted as receiving some of the most bizarre phone calls made to authorities in the country.
The Local Government Association revealed the quirky queries taken by customer service hubs.
While most of the calls are about council tax and parking, here are a few which were out of the ordinary:
- An older lady called Staffordshire County Council because she could not name James Bond's cat-loving enemy, Blofeld, for a seven-letter crossword answer.
- Nottinghamshire County Council was offered a cat by a resident who claimed it was a nuisance.
- The authority was also asked by another resident whether they knew their lost holiday romance who lived in the area, because he said he was from Nottingham and his father was a bin man.
- "Can I exercise my kestrel on your tip?" was a question put to Nottinghamshire County Council.
- North East Lincolnshire Council was asked; "How many geese are on the boating lake in Cleethorpes this year?", by somebody who wanted to visit but was allergic to feathers.
It wasn't just Midlands councils that made the top 10 though, with others receiving questions such as, "How high is Mount Kilimanjaro?" and "Do you know how much water I need to cook super noodles?".
"These light-hearted examples of calls highlight the variety of issues that councils deal with every day - from the slightly amusing to the outright bizarre.
"Call centres are vital to the successful delivery of council services and even if they do feel as though they are outside their remit, council call centre staff will always try their hardest to assist where they can.
"But whilst councils offer more than 800 services, some requests are simply beyond them. The fact that councils are so often the first port of call for residents who are seeking a solution to their problems shows just how central a role councils play in the lives of their communities." – Peter Fleming, LGA
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Local Government Association
About Local Government Association:
The Local Government Association (LGA) is the national voice of local government in England and, via the Welsh LGA, in Wales.
Published: Tuesday, September 1, 2015