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News : Mike Mi Joins The Taylor Reach Group Inc.
Bejing and Hong Kong, China, Nov 11, 2015 -- Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced that Mike Mi has joined the call center contact center consulting and customer service consulting firm effective immediately.
Mike brings over 20 years customer service experience to the Taylor Reach Group, with solid management experience, in the tele-communications and call center and BPO industry, working with companies such as Nokia. Mike has rich experience in service management, project management, talent management and leadership & communication training. Mike is also a founder of the China Call Center & CRM Association, he is also the founder of Asia Pacific Contact Center Leadership (APCCAL) and he also founded Academy of Contact Center & BPO, focusing on talent development, Industry research and business consulting.
"We are excited to have Mike on board, bringing us a presence in China both for our international clients and for domestic Chinese enterprises," said Taylor, "Mike is an acknowledged leader in the contact center industry in China and his passion for teaching and education make him a significant addition to the Taylor Reach team."
Mike holds a Masters in Telecommunications from Xidian University.
Mike is based in both Bejing and Hong Kong and will service and support, both existing and new Taylor Reach clients in China.
"We are so confident in Mike, our team, our methodology and our capabilities that we back our work with an ROI (Return on Investment) guarantee," says Taylor, "When we make a recommendation, we stand behind it guarantee the Return on Investment."
Posted by Veronica Silva Cusi, news correspondent
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About The Taylor Reach Group:
A call/contact center consultancy, with 3 offices globally, takes a ‘hands-on’ holistic approach to improving customer interaction and call/contact center strategies. We examine every aspect of your customer facing call/contact center interaction process. 150+ years of award winning industry experience. We understand the ‘thousands of moving parts’ in every center and appreciate that the contact center is the single most influential element in delivering an effective customer experience. We deliver proven results, driving operational innovation. 14,000+ agent desktops globally employ TRG designed operational models.
Published: Friday, November 13, 2015