#contactcenterworld, @Concentrix

Oshawa, Ont., Canada/Farmington Hills, MI, USA, Aug 19, 2016 -- Roadside Protect, a provider of specialty roadside assistance programs, and Minacs, a Concentrix company and global business solutions provider,  announced a go-to-market alliance to offer joint roadside assistance programs for enterprise clients across all industries.

Roadside Protect provides roadside assistance services throughout the U.S. and Canada to its automotive OEM and aftermarket, and banking and insurance clients utilizing its proprietary Web-based dispatch system, Navigator. The system includes customer management, tow provider network, and claims processing capabilities on the advisors’ desktop.



Minacs will leverage Roadside Protect’s Navigator to offer real-time roadside assistance support services through its new and established relationships within the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, and healthcare industry verticals.

"This alliance allows Minacs to offer critical roadside assistance support services to its enterprise clients," said Minacs’ CSO-Automotive David Livingway. "We already provide best-in-class customer service to our clients. We can now provide them a single technology and customer experience solution with highly-trained advisors to service all aspects of critical roadside assistance."

Roadside Protect CEO Dean Raschke stated, "This alliance is perfect for Roadside Protect as we are currently experiencing substantial client growth and need scalability with our dispatch advisors. Minacs’ reputation for superior customer service is what our automotive OEM, bank, and insurance clients demand. Our strategic vision is to deploy our Web-based Navigator system that will enable Minacs’ with highly functional desktops for roadside assistance. We are excited about the future of this alliance."

#contactcenterworld, @Concentrix

Posted by Veronica Silva Cusi, news correspondent
Source: Minacs