News : Minacs Call Centre Shutting Down in Fredericton
Fredericton, NB, Canada Nov 27, 2015 -- Another Minacs call centre is closing in New Brunswick.
Employees at the Fredericton call centre were told the operation will be closing Jan. 29.
Shawn MacLean, a company spokesperson, says the 82 employees were notified on Wednesday of the impending closure.
MacLean says they have been offered equivalent jobs in Dartmouth, or they can apply for jobs in Moncton, where he says they would be given preference, but not guaranteed positions.
MacLean says the company has lived up to its end of the bargain after receiving wage subsidies from the province.
In a statement, Opportunities NB Chief Executive Officer Stephen Lund said the support provided to Minacs' Fredericton office by ONB was restricted to a payroll rebate.
"The payroll rebate is a low risk incentive only paid out after the job has been created and taxes have been collected," stated Lund.
"Although we were disappointed to hear of the closure, we will continue to work with the company to help it grow its Riverview, N.B. facility."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Friday is the last day on the job for 50 remaining workers at the Minacs call centre in Bathurst. The provincial government invested $1.2 million in payroll rebates and $300,000 in capital expenditures to assist Minacs in establishing the Bathurst call centre in November, 2011. The centre was expected to create 200 full-time positions.
Minacs is a business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors, according to its website.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Competing Departments = Better Service?!
More Editorial From Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Published: Tuesday, December 1, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.