News : Minacs Earns Re-Certification to the COPC OSP Standard
#contactcenterworld, @Concentrix, @copc
Winter Park, FL, USA, April 28, 2015 -- COPC Inc. announces that Minacs, a global business solutions outsourcing company, has earned re-certification to the COPC Outsource Service Provider (OSP) Standard for two contact centers in Peterborough and Niagara Falls, Ontario, Canada. The COPC OSP Standard is a performance management system for third-party providers of call center services and is part of the COPC(R) Family of Standards. Certification is achieved after COPC Inc. conducts an operational review to verify an outsourced contact center meets benchmark performance for quality, efficiency, service, customer satisfaction, cost and revenue.
Minacs provides customer lifecycle, marketing, finance and accounting, procurement and IT solutions, including contact center services. The company has call centers in North America, Europe and the APAC region. The two call centers in Ontario were re-certified to the COPC OSP Standard at the end of 2014. The Peterborough center has been certified by COPC Inc. since 2005. The Niagara Falls location has been certified since 2008.
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Two other Minacs contact centers in Southfield, Michigan, and Bangalore, India, are in review for re-certification to the COPC OSP Standard. A fifth call center in Montreal, which opened this month, is also planning to apply for certification to the COPC OSP Standard.
"Minacs has been working with COPC Inc. since before its first contact center was certified in 2005. As the company has grown and expanded locations, our relationship has grown with them. The team at Minacs is a dedicated group of professionals who strive to reach the top level of benchmark performance. We commend them for their drive to provide quality contact center services to their clients," said Scott Flewelling, vice president, COPC Inc.
#contactcenterworld, @Concentrix, @copc
Posted by Veronica Silva Cusi, news correspondent
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Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients.
Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Its founders had experience in Strategy Consulting and Call Center operations.
Published: Thursday, April 30, 2015
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