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News : Mindbody Adopts RingCentral’s Modern Cloud Communications Solution

#contactcenterworld, @ringcentral

Belmont, CA, USA, Sept, 2020 -- RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that Mindbody, a technology platform for the wellness industry, has adopted RingCentral’s unified cloud communications platform to keep its distributed, global workforce connected from anywhere on any device, across the United States, United Kingdom, and Australia.

Founded in 2001 and headquartered in San Luis Obispo, CA with locations across the globe, Mindbody enables businesses and entrepreneurs in the wellness industry to run, market, and grow their businesses by enabling consumers to engage with wellness providers in their communities. With a mobile and distributed workforce located all over the world, Mindbody had to deploy disparate on-premise systems across the globe to support their employees. This solution experienced frequent outages, was costly, and difficult to manage. This negatively impacted the customer experience and its business did not meet the needs of its employees.

To modernize its communications infrastructure and enhance the customer experience, Mindbody deployed RingCentral’s cloud-based communications solution across all locations globally. With RingCentral, Mindbody has increased the quality of customer and employee engagement. Additionally, Mindbody has simplified management of its phone system under a single, unified solution from one centralized location, leading to reduced costs and a more streamlined approach.

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"Our legacy phone system was impacting our ability to adequately serve our customers and ultimately, our bottom line," said Henry Chang, senior manager of IT procurement at Mindbody. "RingCentral’s global solution has enabled us to move our entire communications infrastructure to the cloud and stay connected around the world. As a result, we’ve simplified management, reduced costs, and have become more productive and efficient internally, while successfully delivering a high-level of quality customer engagement."

"Mental and physical wellness is especially critical during unprecedented times like these," said Carson Hostetter, senior vice president, worldwide field sales at RingCentral. "We’re proud to enable an innovative organization like Mindbody to communicate and collaborate with their customers from anywhere so they can find the resources they need to take care of their wellbeing."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Loyalty Versus Satisfaction

Read today's tip or listen to it on podcast.

Published: Wednesday, September 23, 2020

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2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

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OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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