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News : Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience

#contactcenterworld, @vonage

London, UK, June, 2020 -- Vonage (Nasdaq: VG), a global provider in cloud communications helping businesses accelerate their digital transformation, announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following an increase in customers.

Mindful Chef delivers pre-portioned ingredients and fresh meat, fish and produce sustainably sourced from small British farms. 

Following a market evaluation, the UK-based company selected the Vonage Contact Center to help manage its increase in enquiries and enhance engagement with customers, driving a better overall experience.

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"We’ve experienced incredible growth in recent months as consumers have become increasingly dependent on food delivery services and this has presented us with the unique challenge of how to quickly scale amidst a national lockdown. Having such a small team still working both Nationally and Internationally it's important to be able to maintain the same personable and prompt support to all of our customers and prospect customers," said Siobhan Taylor, Head of Customer Service at Mindful Chef. "I’m delighted to be bringing Vonage’s contact centre solution to Mindful Chef. Vonage has provided us with a flexible and scalable cloud communications platform that my customer service agents can use from home, which will enable the team to deliver great customer experiences now and through our future growth."

"Contact centres play a vital role in supporting customers as they are often the first line of defence. And in uncertain times, it's crucial for businesses to stay connected to customers without disruption," Rodolpho Cardenuto, President, Vonage Applications Group, added. "Mindful Chef is experiencing an unprecedented surge in demand, so it’s more important than ever for the company to benefit from a flexible, scalable, contact centre. Our reliable cloud-based solution keeps business communications running and agents can easily operate remotely while delivering the best possible customer experience."

#contactcenterworld, @vonage

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Monday, June 29, 2020

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2020 Buyers Guide Business Continuity

 
1.) 
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This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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