News : Miner Selects Salesforce Lightning to Enable Customer Service for its Workforce Nationwide
San Francisco, CA, USA, May 5, 2016 -- Salesforce (NYSE: CRM), the Customer Success Platform and CRM company, announced that Miner, an independent facility expert, has deployed Salesforce Field Service Lightning and Analytics Cloud to enable a more personalized service—from the phone to the field—on one platform.
Previously, Miner was looking for a way to consolidate CRM and field service management and enhance the experience for customers and team members. By connecting Sales Cloud Lightning, Service Cloud Lightning, Community Cloud and Pardot with Analytics Cloud and Field Service Lightning, the company will be able to analyze data from a variety of sources across its business to get smarter about its customers and provide a more proactive, meaningful customer experience. Additionally, Miner will provide its employees, partners, customers and technicians with real-time, actionable information from anywhere and on any device.
In addition to creating a more seamless experience across its internal ecosystem, Salesforce will enable Miner to provide consistent, high-quality customer service across its network of self-perform technicians and partner technicians. By using Field Service Lightning, the company will manage customer-specific work plans that partner technicians can access on their mobile devices.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, May 9, 2016