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News : Minister Launches ‘Mayor Cleanliness Helpline Number’

#contactcenterworld

Raipur, India, Jan 31, 2020 -- Urban Administration and Labour minister Dr Shiv Dahariya launched the ‘Mayor Cleanliness Helpline Number’ at Raipur Municipal Corporation’s Mayor office. The number is installed at the room of Mayor-in-Council member Sunder Jogi.

Through the helpline number, citizens of Raipur Municipal Corporation can call seeking services like cleaning the drains, roads along with other related problem and register the complaint. City residents can also forward suggestions.

After the commencement of the helpline, the calls started pouring in. Kalibadi resident Ritu Verma registered a complaint of irregularity in cleaning streets. Minister picked the phone to hear the complaint and directed the officials to resolve the matter.

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Baijnathpara Maulana Abdul Rauf Ward resident Naim Raza Nammo thanked Mayor and urban administration minister for starting the helpline. Suggestion was given for holding regular cleaning activity.

Manshi of Civil Lines and Abhishek of Dangania registered complaint regarding lack of cleaning of drains in their areas. Minister assured to resolve their issues soon.

The main aim of the helpline is to receive the complaints and hear about problems from the residents directly along with regular monitoring and resolving the issues faced by the residents. Additional to it, the problems can be also solved in time-bound manner. Raipur Rural MLA Satyanarayan Sharma, Raipur North MLA Kuldeep Juneja, Mayor and others were present on the occasion.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dailypioneer.com

Today's Tip of the Day - Training Sweetener

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Published: Monday, February 3, 2020

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2021 Buyers Guide
Get Listed
Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

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3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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