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News : Minister Wants More to Know of Underutilised 24-hour Helpline
Kuala Lumpur, Malaysia, Nov 24, 2015 -- Talian Kasih 15999, the 24-hour helpline for people who are abused or just feeling lonely, is underutilised and the Government wants to send the message out that help is available for them.
Those under 18-years-old who are facing problems and need someone to talk to can call Childline Malaysia at Talian Kasih 15999.
That is the message Women, Family and Community Development Minister Rohani Abdul Karim wants to pass on to youngsters who need help.
She also encouraged the public to report child abuse cases.
Between December 2007 and April this year, the ministry’s hotline received 6,005 calls or about 1.5% from a total of 413,449 calls. About 96% of the calls were asking for more information, which was settled at the call agent stage.
Speaking at the launch of the Seventh Asia Pacific Regional Consultation of Child Helplines 2015 yesterday, Rohani said the percentage of calls was low.
Child Helpline International’s (CHI) Report on Violence Against Children recorded that in 2012 and 2013, out of 31 million contacts received from 126 helplines in 106 countries, one in three calls concerned abuse and violence.
Rohani said that one does not need to be in crisis or face problems to call the line.
"Sometimes, children would not dare to speak to their parents but they feel comfortable speaking to someone else."
She admitted that more should be done to raise awareness of the line.
As such, there would be a relaunch of Talian Kasih 15999 in Putrajaya on Nov 25.
Besides Talian Kasih 15999, she said there were also other lines such as one on welfare, for women and for the disabled.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, November 26, 2015