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News : Ministries to be Ranked on Grievance Redressal Scale

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New Delhi, India, Aug, 2022 -- The ministries and departments of the government will soon be ranked on their ability to handle and address online complaints filed by citizens. The Department of Administrative Reforms and Public Grievances under the Prime Minister’s Office is in the process of developing a Grievance Redressal Index for the purpose.

The index parameters will be integrated with the dashboard currently placed on the website of the department to provide a glimpse of the performance of ministries in the area. Government sources said efforts were also on to create "One Nation, One Grievance Redressal Portal".

"The Centralised Public Grievance Redress and Monitoring System is in the process of being improved with next generation technology, which will help in identifying the right authority for redressal of a complaint, better monitoring through real-time dashboard and data analytics for detecting the root cause of grievances," a Ministry of Personnel and Public Grievances note says. The note adds that a permanent feedback call centre was also being developed to invite citizens’ comments.

"This call centre will seek feedback from citizens on disposed of grievances and suggestions will also be sought for improvement of the system," the note adds.
The index parameters will be integrated with the dashboard currently placed on the website of the department to provide a glimpse of the performance of ministries in the area. Government sources said efforts were also on to create "One Nation, One Grievance Redressal Portal".

"This call centre will seek feedback from citizens on disposed of grievances and suggestions will also be sought for improvement of the system," the note adds.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tribuneindia.com

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