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News : Ministry of Health Sets Up a Special Helpline for Coronavirus Outbreak

#contactcenterworld

Auckland, New Zealand, Feb, 2020 -- The Ministry of Health has extended the scope of its register for people who fear they might have coronavirus.

It now wants anyone who has travelled to Hubei province this year to isolate themselves, join the coronavirus register and a dedicated Healthline phone number has been set up to help.

You can reach this helpline on 0800 358 5453.

In China there's anger as one month ago a Chinese doctor tried to warn about the severity of a dangerous new virus.

He was ignored and it's since spread to more than 30 thousand people, in 28 countries and today he became one of the 638 it's killed.

As coronavirus continues to spread researchers are ramping up efforts to find a vaccine and as Wuhan waits, manpower is now being used on the streets to stop the virus by spraying disinfectant.

Authorities are now going door to door, checking the temperature of each and every person in the epicentre.

A New Zealander is among the growing number of cases being confirmed on board the luxury cruise ship docked at Yokohama in Japan.

The cruise ship now has 61 cases of the deadly virus.

Tests are being done on the three and a half thousand passengers and crew quarantined on board as the virus continues to spread.

The captain's announcement went out with news of an escalating outbreak on board and among the sick escorted to the hospital is a New Zealander.

And within hours, another forty were too.

As the virus deepens its grip on board the Diamond Princess cruise, it has become a prison for 12 kiwis and more than three thousand others now quarantined in their cabins that are only 22 steps long

The passengers are documenting it all.

They eat in their room, breakfast, lunch, and dinner. They're delivered daily puzzles, new movies and face masks.

Their two weeks in isolation could be extended to 28 days.

"Mentally it’s going to kill us in here. You imagine being stuck in a cabin and you can't go outside or do anything," said a passenger from Australia.

"Apparently we're allowed out to stretch our legs tomorrow. but we're only allowed in a certain part of the ships and we must mask up," another passenger informed.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newshub.co.nz


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Monday, February 10, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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