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News : Ministry of Health Sets Up a Special Helpline for Coronavirus Outbreak

#contactcenterworld

Auckland, New Zealand, Feb, 2020 -- The Ministry of Health has extended the scope of its register for people who fear they might have coronavirus.

It now wants anyone who has travelled to Hubei province this year to isolate themselves, join the coronavirus register and a dedicated Healthline phone number has been set up to help.

You can reach this helpline on 0800 358 5453.

In China there's anger as one month ago a Chinese doctor tried to warn about the severity of a dangerous new virus.

He was ignored and it's since spread to more than 30 thousand people, in 28 countries and today he became one of the 638 it's killed.

As coronavirus continues to spread researchers are ramping up efforts to find a vaccine and as Wuhan waits, manpower is now being used on the streets to stop the virus by spraying disinfectant.

Authorities are now going door to door, checking the temperature of each and every person in the epicentre.

A New Zealander is among the growing number of cases being confirmed on board the luxury cruise ship docked at Yokohama in Japan.

The cruise ship now has 61 cases of the deadly virus.

Tests are being done on the three and a half thousand passengers and crew quarantined on board as the virus continues to spread.

The captain's announcement went out with news of an escalating outbreak on board and among the sick escorted to the hospital is a New Zealander.

And within hours, another forty were too.

As the virus deepens its grip on board the Diamond Princess cruise, it has become a prison for 12 kiwis and more than three thousand others now quarantined in their cabins that are only 22 steps long

The passengers are documenting it all.

They eat in their room, breakfast, lunch, and dinner. They're delivered daily puzzles, new movies and face masks.

Their two weeks in isolation could be extended to 28 days.

"Mentally it’s going to kill us in here. You imagine being stuck in a cabin and you can't go outside or do anything," said a passenger from Australia.

"Apparently we're allowed out to stretch our legs tomorrow. but we're only allowed in a certain part of the ships and we must mask up," another passenger informed.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newshub.co.nz


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - New Opportunities

Read today's tip or listen to it on podcast.

Published: Monday, February 10, 2020

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
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