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News : Ministry of Human Resources and Emiratisation Launches WhatsApp Account for Customer Support

#contactcenterworld, @whatsapp

Dubai, UAE, Sept 7, 2022 -- The Ministry of Human Resources and Emiratisation (MoHRE) has introduced a WhatsApp business account for customers to get in touch and submit enquiries. The services will be available in English and Arabic.

The new channel, verified by Meta – owner of WhatsApp, offers employers, employees, domestic helpers and other categories to contact MoHRE in a seamless manner around the clock.

With the new service in place, MoHRE has become the first federal entity in the UAE to have a verified WhatsApp business account.

Users can view the law on labour relations in the private sector (UAE Labour Law) and its executive regulations, as well as the law on domestic helpers and other ministerial decrees that regulate work environment in the UAE. The service channel offers credible information in a way that protects the users’ data privacy.

MoHRE’s WhatsApp business account also allows customers to enquire about their application status – the most used service on MoHRE’s website, mobile app and call centre.

Aisha Belharfia, Assistant Under-Secretary for Labour Affairs at MoHRE, said, "The new WhatsApp service is the latest addition to the Tawasul Integrated System – a unified and secure technology -powered series of channels for effective communication with the ministry’s customers. It includes channels that utilise modern technologies and smart mobile apps to serve customers and empower the work environment in line with the government’s directives."

She pointed out plans to develop the ministry’s WhatsApp channel during the fourth quarter of 2022, including introduction of establishments’ statement report, which includes details on the establishments’ file at MoHRE, such as status of work permits and compliance to the Wages Protection System (WPS).

#contactcenterworld, @whatsapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wam.ae


About Ministry of Human Resources and Emiratisation:
Company LogoThe Ministry of Human Resources and Emiratisation strategy was formulated based on UAE Vision 2021, and through its initiatives the Ministry has expanded to achieve the government's strategic objectives Foremost among them is increased efficiency, flexibility and productivity in the labour market, as well as taking into account international standards and conventions in the organization of the labour and labour sector. Our strategic plan at the Ministry of Human Resources and Emiratisation aims to create and equip the UAE labor market by enabling national competencies to work in the private sector, building a comprehensive system to protect labor rights and ensure the interests of employers, as well as providing outstanding services to customers, bringing the UAE to the forefront as one of the best destinations for living and working in the world, enshrining security and stability in a country with a multicultural and ethnic social fabric, making the UAE a safe haven for international investments and companies.
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About WhatsApp:
Company LogoWhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
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Today's Tip of the Day - Choosing a Vendor

Read today's tip or listen to it on podcast.

Published: Thursday, September 8, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)
 

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