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News : Ministry of Human Resources and Emiratisation Launches WhatsApp Account for Customer Support

#contactcenterworld, @whatsapp

Dubai, UAE, Sept 7, 2022 -- The Ministry of Human Resources and Emiratisation (MoHRE) has introduced a WhatsApp business account for customers to get in touch and submit enquiries. The services will be available in English and Arabic.

The new channel, verified by Meta – owner of WhatsApp, offers employers, employees, domestic helpers and other categories to contact MoHRE in a seamless manner around the clock.

With the new service in place, MoHRE has become the first federal entity in the UAE to have a verified WhatsApp business account.

Users can view the law on labour relations in the private sector (UAE Labour Law) and its executive regulations, as well as the law on domestic helpers and other ministerial decrees that regulate work environment in the UAE. The service channel offers credible information in a way that protects the users’ data privacy.

MoHRE’s WhatsApp business account also allows customers to enquire about their application status – the most used service on MoHRE’s website, mobile app and call centre.

Aisha Belharfia, Assistant Under-Secretary for Labour Affairs at MoHRE, said, "The new WhatsApp service is the latest addition to the Tawasul Integrated System – a unified and secure technology -powered series of channels for effective communication with the ministry’s customers. It includes channels that utilise modern technologies and smart mobile apps to serve customers and empower the work environment in line with the government’s directives."

She pointed out plans to develop the ministry’s WhatsApp channel during the fourth quarter of 2022, including introduction of establishments’ statement report, which includes details on the establishments’ file at MoHRE, such as status of work permits and compliance to the Wages Protection System (WPS).

#contactcenterworld, @whatsapp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wam.ae


About Ministry of Human Resources and Emiratisation:
Company LogoThe Ministry of Human Resources and Emiratisation strategy was formulated based on UAE Vision 2021, and through its initiatives the Ministry has expanded to achieve the government's strategic objectives Foremost among them is increased efficiency, flexibility and productivity in the labour market, as well as taking into account international standards and conventions in the organization of the labour and labour sector. Our strategic plan at the Ministry of Human Resources and Emiratisation aims to create and equip the UAE labor market by enabling national competencies to work in the private sector, building a comprehensive system to protect labor rights and ensure the interests of employers, as well as providing outstanding services to customers, bringing the UAE to the forefront as one of the best destinations for living and working in the world, enshrining security and stability in a country with a multicultural and ethnic social fabric, making the UAE a safe haven for international investments and companies.
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About WhatsApp:
Company LogoWhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
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Today's Tip of the Day - Plan Training In Advance

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Published: Thursday, September 8, 2022

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