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News : Ministry of Human Resources Call Centre Handles Over 1.4mln Transactions in 6 Months


Dubai, UAE, Aug 10, 2020 -- The Ministry of Human Resources and Emiratisation announced that its call centre (80060) handled 1,467,591 transactions in the first half of 2020, compared to 1,230,883 transactions in 2019, marking a 16 percent increase.

The call centre also responded to 1,259,550 calls from employers, workers and domestic workers in the first half of 2020, compared to 1,020,263 calls in the same period of 2019, marking a 19 percent increase.

Aisha Balharfiya, Assistant Under-Secretary for Domestic Labour Affairs at the Ministry, stated that the call centre operates 24-hours a day and seven days a week to provide its services according to the highest standards of quality and excellence, in light of the precautionary measures aimed at reducing the spread of coronavirus, COVID-19.

When the measures were being implemented, the ministry was keen to ensure communication with its customers through a diverse set of contact procedures, to help achieve the national strategy to manage crises and ensure continuity of business, she added.

The centre can communicate in 20 languages, including four major languages, she further added, noting that 39 percent of calls were in Arabic, 37 percent were in English, 17 percent were in Urdu, and 6 percent were in other languages.


Posted by Veronica Silva Cusi, news correspondent

About Ministry of Human Resources and Emiratisation:
Company LogoThe Ministry of Human Resources and Emiratisation strategy was formulated based on UAE Vision 2021, and through its initiatives the Ministry has expanded to achieve the government's strategic objectives Foremost among them is increased efficiency, flexibility and productivity in the labour market, as well as taking into account international standards and conventions in the organization of the labour and labour sector. Our strategic plan at the Ministry of Human Resources and Emiratisation aims to create and equip the UAE labor market by enabling national competencies to work in the private sector, building a comprehensive system to protect labor rights and ensure the interests of employers, as well as providing outstanding services to customers, bringing the UAE to the forefront as one of the best destinations for living and working in the world, enshrining security and stability in a country with a multicultural and ethnic social fabric, making the UAE a safe haven for international investments and companies.
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