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News : Ministry of Municipality Records Over 1.1 Million Online Transactions in 2021

#contactcenterworld

Doha, Qatar, Feb 21, 2022 -- The Ministry of Municipality recorded over 1.1 million online transactions in 2021 through its electronic platforms, including website, Oun app, unified call centre and customer services centres.

The Ministry is offering hundreds of services and most of them are available online to citizens and expatriates, individuals and companies to save their time and effort. The most recently added online service is ‘camel ownership transfer’. Other new online services are waste disposal, reclaiming abandoned vehicles, Tawasol, agricultural research, farm reclamation permit, fish farming registration permit, portacabin and natural reserve and falcon registration.

The highest number 436,263 online transactions out of total 1,151,366 transactions were made through unified call centre and customer services centres of the Ministry last year, the Ministry has tweeted.

The website of the Ministry and Oun app shared 426,101 and 235,493 transactions respectively. The electronic devices for inspection made 47,778 transactions. However automated telephone service recorded 5,738 transactions.

The online services were provided by 8 sectors of the Ministry of Municipality. The Municipality Sector (municipal services) recorded the highest 646,101 online transactions, followed by real estate contract documentation of same sector, which recorded 120,921 transactions.

The agricultural and fishery affairs sector shared 117,101 transactions. The advertisement permit service of municipality sector made 48,520 transactions.

The electronic municipal inspection of health monitoring recorded 41,976 transactions.

The building permit complex made 36,668 online transactions. The committee for engineers registration and engineering consultancy firms shared 18,406 transactions. The urban development sector made 8,593 transactions.

The online municipality services include tree pruning request, pest control request, request for unclogging drainage system, sewage vehicle request, rain water removal and abandoned vehicles request.

The electronic environmental services include falcon registration serve, environmental sector services, radiation and chemical protection services, environmental volunteers, camp request, industrial inspection and pollution control, Qatar Construction Specification (QCS) and natural reserves.

The online agricultural services include agriculture sector services, agricultural consignment inspection fees, fish farming permit registration services, agricultural research services and farm reclamation permit registration services.

Posted by Veronica Silva Cusi, news correspondent
Source: https://thepeninsulaqatar.com/article/21/02/2022/ministry-of-municipality-records-over-11-million-online-transactions-in-2021


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Wednesday, February 23, 2022

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2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

7.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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