Baltimore, MD, USA, June 3, 2021 -- Chime Solutions, an Atlanta-based Business Process Outsourcing firm, recently announced an expansion to Baltimore, MD, continuing its commitment to providing exceptional customer care solutions for its clients.
Chime Solutions' Baltimore expansion will bring up to 300 job opportunities through its new mobile-enabled initiative, ChimeIn.
"We are thrilled to expand our footprint to the Baltimore area, as we work collaboratively with forward-thinking and community-focused partners to provide needed jobs and career paths to promote economic mobility through workforce development," said Chief of Staff Lauren Wilson. "The pandemic not only represented a health crisis but a financial one as well, making Chime Solutions' ability to bring hundreds of needed jobs and opportunities for Baltimore's residents that much more impactful."
Recruitment for the positions has begun, and ChimeIn has hired its first cohort of 50 employees. Interested applicants can apply online.
Posted by Veronica Silva Cusi, news correspondent
About Chime Solutions:
Headquartered in Morrow, GA about 10 miles south of downtown Atlanta, Chime Solutions creates distinctive customer care experiences for its clients across many industries. From customer care to seasonal and BPO support services, its experienced team delivers quality service via our cloud-based customer platform. Chime Solutions, a nationally certified Minority Business Entity (MBE), has delivered customer service solutions that have ensured long-term customer retention and, ultimately, revenue for its clients.
Published: Friday, June 4, 2021
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ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
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L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
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Call recording solution fully integrate to all main pbx solutions.
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InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.