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HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

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News : Miracle Mile Shops & Satisfi Labs, Inc. Introduce Interactive AI Personality to Enhance Customer Service

#contactcenterworld

Las Vegas, NV, USA, June, 2018 -- Miracle Mile Shops at Planet Hollywood Resort & Casino announced the arrival of its lively personality, Jules.

Jules is an AI conversation interface developed by Miracle Mile Shops and Satisfi Labs, an automated conversation platform that combines the speed and accuracy of artificial intelligence with the ease of real conversation. Jules separates herself from other chatbots in the retail space with her witty, sassy and trendy personality, which reflects the center's large audience of chic and lively shoppers. Jules will not be caught engaging in robotic commentary as she uses her spirited personality to converse with guests through Facebook Messenger.

"As a fun embodiment and accurate portrayal of our brand, we are excited to introduce Jules to our customers as a meaningful way to enhance their experience while on property," said Wendy Albert, senior director of marketing of Miracle Mile Shops. "Guest engagement is important to us and Jules will undoubtedly provide quick-witted, productive responses in real time throughout the center."

Much like the city in which she resides, Jules is available 24/7 to address a variety of guest inquiries that pertain to the center's stores, restaurants, shows, and more. Jules can provide operational information about Miracle Mile Shops, such as parking and security, suggestions of where to shop for certain items or food and beverage options nearby, and unique information for upcoming events or shows. She is location-based and able to provide specific feedback to users' inquiries based on where they are in the center.

"With so many shops, restaurants, and entertainment venues on The Strip, utilizing technology already on most guest's devices, such as Facebook Messenger, to elevate guest experience is a brilliant strategy," said Justine Santa Cruz, VP of Product at Satisfi Labs. "As Miracle Mile Shops continues to experience an increase in foot traffic, it is important to integrate AI that is scalable and easy to use for every new visitor."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Miracle Mile Shops:
Miracle Mile Shops at Planet Hollywood Resort
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Wednesday, June 6, 2018

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
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* Lead Generation
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* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
 
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