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News : Mission Cloud Achieves AWS Machine Learning Competency Status

#contactcenterworld, @awscloud

Los Angeles, CA, January 24, 2022 -- Mission Cloud, a cloud managed services provider and Amazon Web Services (AWS) Premier Tier Services Partner in the AWS Partner Network (APN), announced that it has achieved AWS Machine Learning Competency status. This designation recognizes that Mission Cloud has demonstrated proven expertise that helps customers achieve their machine learning goals.

 

Achieving the AWS Machine Learning Competency differentiates Mission Cloud as an APN member that provides specialized AWS consulting services designed to help enterprises adopt, develop, and deploy complex projects on AWS. To receive the designation, APN members must possess deep AWS expertise and deliver solutions seamlessly on AWS.


 

"Mission is proud to achieve AWS Machine Learning Competency status," said Dr. Ryan Ries, Practice Lead/GM Data, Analytics, and Machine Learning at Mission. "Leveraging machine learning on AWS leads to valuable and innovative solutions for achieving our customers' business goals, whether that be enhancing the customer experience or helping with agile decision-making. At Mission, we provide customers with experts in machine learning, which is a skillset that is increasingly difficult to source and hire for. We're proud to see our work with machine learning on AWS recognized with the AWS Machine Learning Competency status."

 

To support a new product line, JibJab, best known for enabling users to browse, customize, and send personalized eCards, required an ML algorithm that Mission Cloud successfully built and trained. "We talked to a few external companies and Mission was our clear preference," explained Matt Cielecki, VP of Engineering of JibJab. "They understood our problem and portrayed very clearly how they could use existing and cutting-edge technology to solve it. It gave us the confidence that if we needed something changed or explained, Mission would be able to do it in a way that we’d be able to understand."

 

#contactcenterworld, @awscloud


About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Published: Wednesday, January 25, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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