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News : Mission Cloud Services Achieves the AWS Service Delivery Designation for AWS Glue

#contactcenterworld, @awscloud

Los Angeles, Calif.  December 6, 2022 -- Mission Cloud Services, a cloud managed services provider and Amazon Web Services (AWS) Premier Tier Services Partner, announced it has achieved the AWS Service Delivery designation for AWS Glue. The AWS Glue Delivery designation recognizes that Mission has proven success in helping customers take advantage of AWS Glue for data integration, pipeline, and catalog use cases.

"As part of their cloud modernization initiatives with AWS, our customers want to be able to efficiently pull their data into the cloud, do the requisite data transformations, and then push that data into their data warehouse," said Dr. Ryan Ries, Practice Lead/GM Data, Analytics and Machine Learning, Mission. "AWS Glue is a hugely advantageous—and cost-effective—solution for achieving our customers’ data goals at scale, and Mission delivers all of the hands-on AWS Glue expertise required without them otherwise needing to hire for these specialized and hard-to-find skillsets. We’re proud to see our work with AWS Glue recognized with the AWS Glue Service Delivery designation.

Achieving the AWS Glue Delivery designation differentiates Mission as an APN member that has a deep understanding of AWS Glue, demonstrated experience, and proven customer success. AWS Glue provides both visual and code-based interfaces to make data integration easier. Customers can now quickly locate a Partner with validated expertise in AWS Glue. Additionally, they can check out highlighted customer success stories, solutions, and use cases delivered by these partners as well as the contact info for each partner.

#contactcenterworld, @awscloud


About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Published: Wednesday, December 7, 2022

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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