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News : Mission Cloud Services Announces the Launch of Mission Control

#contactcenterworld, @awscloud

Los Angeles, Calif.  November 29, 2022 -- Mission Cloud Services, a cloud managed services provider and Amazon Web Services (AWS) Premier Tier Services Partner, announced the launch of Mission Control, an AWS-exclusive cloud services platform for data visualization, analytics, and collaboration with the teams supporting its cloud managed services, Mission Cloud Foundation and Mission Cloud One.

Mission CEO Simon Anderson describes Mission Control as a strategic opportunity to draw on Mission’s deep expertise as an established AWS Partner while addressing a growing need in the cloud services market. "When we started Mission five years ago, the market really thought that automation could solve every problem," Anderson says. "And they were halfway right. Automation has made it possible to make decisions and build businesses faster than ever before. But with AWS comes global scale minutes and over 200 core services. So there's also complexity. The future of handling that complexity is incredible automation and tools, solving problems as only machines can, but empowered by human ingenuity, creativity, and wisdom."

A cloud services platform is a new category of cloud platform technology, built to address that complexity by operating at the intersection of cloud management platforms, work management platforms, and managed service providers. By integrating functionality from all three of these solutions, Mission Control has been designed as "a place for collaboration and learning," not just data visualization or self-serve tooling, says Kris Bernard, VP of Digital Experience at Mission. "What this means practically is that for every insight, alert, or datapoint we visualize, you’ll have access to an expert to help you understand what it means, why it matters, and how to act on it."

"There are hundreds of tools customers can buy to drive success on AWS," says Jonathan LaCour, Mission CTO. "But all of them have the same challenge: the output of the tools is useful, but there’s nobody to interpret it for the customer. And even if you adopt tools you’re comfortable with, all of the information lives in different places, which makes it hard to be strategic." So, Mission Control was designed to integrate these functionalities and pair you with the expertise you need to make the most of them.

#contactcenterworld, @awscloud


About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Wednesday, November 30, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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