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News : Mitel Announces Winners of ‘Americas Partner Awards 2020’

#contactcenterworld, @Mitel

Dallas, TX, USA, Feb 13, 2020 -- Mitel, a global provider in business communications, announced the winners of its annual Partner Awards for the Americas region. Award recipients were chosen for demonstrating outstanding performance and honored during a special ceremony in Dallas during the company’s flagship event, Mitel Next.

"The companies honored today have built trusted, long-standing relationships with Mitel and we are grateful for the opportunity to continue our success together as we help businesses find new ways to operate more efficiently and effectively."

Top honors were given to the following partners:

Top MiCloud Flex Partner – Versa Technologies
Top MiCloud Connect Partner – Chesapeake Telephone Systems
Top Service Provider Partner – Windstream
Top Collaboration Partner – BSB Communications
Top Contact Center Partner – Marco Technologies
Top Government Partner – Maverick Networks, Inc.
Top Hospitality Partner – Pinnacle Communications
Top Healthcare Partner – Allstream
Top Software Assurance Partners – Marco Technologies and Packet Fusion, Inc.

Regional awards and other commendations included:

Top Partner North Central Region – Marco Technologies
Top Partner Northeast Region – VOIP Network Solutions
Top Partner South Central Region – Telecomp Holdings
Top Partner Southeast Region – CNP Technologies
Top Partner West Region – Packet Fusion, Inc.
Top Government Service Provider – Frontier Communications
MiCloud Flex Deal of the Year – Valhalla Corp.
Sourcewell Award – VOIP Networks Solutions

"This year’s award winners exemplified the pivotal advisory role our partners play in guiding customers to the right communications and collaboration solution for their needs, no matter where they are on their journey to the cloud," said Scott Peterson, Senior Vice President, Americas, Mitel. "The companies honored today have built trusted, long-standing relationships with Mitel and we are grateful for the opportunity to continue our success together as we help businesses find new ways to operate more efficiently and effectively."

#contactcenterworld, @Mitel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Friday, February 14, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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Latest Americas Newsletter
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