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News : Mitel Appointed Supplier by Crown Commercial Service

#contactcenterworld, @Mitel

London, England, Nov 25, 2019 -- Mitel(R), a global provider in business communications, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) new Network Services 2 framework (RM3808).

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. 

The framework encompasses the provisioning of telecommunications and network services for the UK public sector and associated bodies and agencies, the voluntary sector, charities, and private organisations delivering public sector services. With a set of pre-vetted suppliers, streamlined buying processes and best value pricing, public sector organisations can feel confident that CCS appointed vendors such as Mitel will be ideally suited to help them gain the speed and efficiency needed to accelerate digital transformation initiatives and improve constituent interactions.

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Mitel has been appointed across three lots for IP telephony, unified communications and contact centre services, achieving full marks on the required technical criteria. 

"Like many industries, the public sector is undergoing profound transformation," said Dominic Black, Head of Research, Cavell Group. "Communications and collaboration technologies are essential to delivering on the promise digital technology represents for the communities public bodies support. Solutions like Mitel’s enable public sector organizations to make significant improvements in the quality of service they offer users, while delivering those services in a more efficient and cost-effective way."

"The public sector is under intense pressure to continually improve services and citizen engagement, often in the face of reduced budgets. Many public sector organisations are looking to digital transformation as a means to help them meet these challenges," said Richard Roberts, Vice President UKISA, Mitel. "Through the new network services framework, these organisations can easily access Mitel’s communications and collaboration tools to help them digitize and deliver better service to the communities they support, both now and in the future."

#contactcenterworld, @Mitel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Tuesday, November 26, 2019

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
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