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News : Mitel Empowers Businesses to Deliver Customer Experiences

#contactcenterworld, @Mitel

Ottawa, ON, Canada, April, 2019 -- As providing exceptional customer experiences becomes an increasingly important brand differentiator, Mitel is investing in contact center solutions to give businesses broader choices and more innovative ways to compete. The company introduced further platform and application integrations and launched a new contact center-as-a-service (CCaaS) solution powered by Talkdesk to help businesses exceed customer expectations in a digital-first world.

New enhancements to the Mitel contact center portfolio include the introduction of MiContact Center Business for the MiVoice Connect system, providing an omnichannel management solution for that platform. MiContact Center Business also now offers MiVoice Connect customers open media and a REST API toolkit for increased extensibility, visual IVR and workflow programming capabilities, speech-enabled IVR, and SMS support.


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In July 2018, Mitel previously announced a strategic partnership with Google to infuse Google Cloud AI and machine learning into its virtual agent, agent assist, and analytics capabilities to bring a higher level of intelligence and insight to customer interactions. New features based on the collaboration with Google are now in development and trial phase with general availability during the second half of 2019.

Mitel is introducing MiCloud Connect CX, a CCaaS solution powered by Talkdesk. MCloud Connect CX builds on Mitel’s call control and global network of resources and marries it with a modern cloud architecture and consumer-like usability provided by Talkdesk, a CCaaS vendor. This all-in-one solution combines communications and contact center tools into a single application, enabling businesses to seamlessly serve customers through any channel, anywhere.

"As an insurance provider, serving customers across a broad range of verticals can be challenging. Efficiency and speed are key to our success. By modernizing our processes, leveraging collaboration tools, and integrating more customer touchpoints and capabilities into our contact center, we’re engaging with customers much more effectively," said Eric Laracuente, Infrastructure Engineer, Secura Insurance Companies. "The end result is stronger relationships with our customers and a better experience overall."

"Customer experience is the ultimate differentiator. It’s what separates the leaders from everyone else, and no business – large or small – can afford to approach it with half measures," said Bob Agnes, EVP and President, Mitel Products and Solutions. "Mitel understands what’s at stake in a digitally-immersive world. Through our dedication to continuous innovation and select strategic partnerships, we’re helping companies transform the experiences they provide their customers and stay ahead of the competition."

#contactcenterworld, @Mitel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mitel.com


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - Sporting Occasions

Read today's tip or listen to it on podcast.

Published: Friday, April 12, 2019

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2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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