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News : Mitel Enhances Contact Center Solution
Ottawa, Ont., Canada, June 29, 2016 -- Mitel(R) (Nasdaq:MITL) (TSX:MNW), a global provider in real-time business, cloud and mobile communications, announced expansions to the MiContact Center Business digital customer experience solution. The expansions provide cross-platform integration and a browser-based application to help agents and supervisors engage in more informed interactions with customers and resolve issues faster.
As part of the enhancements, Mitel's mobile, customer-centric platform now extends to other Mitel platforms for businesses in Europe with support for MiVoice Office 400 and MiVoice 5000. The new web client, built on REST APIs, allows integration of embedded communications tools, which can be accessed with ease, increased worker mobility and deeper integration across an organization to facilitate first-contact resolution.
"The customer experience is being shaped by ongoing consolidation across virtually every business sector and the proliferation of IoT and M2M technology, which creates more touchpoints into a business," said Brian Spencer, General Manager, Contact Center, Mitel. "We're working with companies to integrate solutions that reduce complexity and enable seamless, exceptional experiences for their mobile consumers. This results in stickier, long-term relationships and competitive advantages."
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Thursday, June 30, 2016