Ottawa, ON, Canada, March, 2019 -- Mitel, a global provider in business communications, announced enhancements to Mitel Performance Analytics (MPA), a unified communications (UC) monitoring and management solution that enables businesses to communicate and collaborate more reliably by helping identify and address potential UC network performance issues. Included as part of the new release are advanced network testing capabilities, expanded coverage to support MiVoice Connect and added feature integrations for MiVoice MX-ONE.
"Preventing downtime that affects our customer base is always top of mind. If we can’t communicate with them, we can’t serve them, and that is a big problem. Mitel’s solution allows us to be proactive and aware of problems as soon as they occur, preventing downtime or a decline in voice quality," said Doug Roswell, Business Systems Manager, Libro Credit Union.
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"MPA is an essential support tool that allows us to do more with less resources. Text-based alerts allow us to respond to issues before they become bigger problems for our customers, avoiding a call to the help desk. It's a single pane of glass that delivers actionable data on voice quality," said Mike Perrow, Principal Network Engineer, Fujitsu.
"In today’s digital age, business rely on communications, collaboration and contact center solutions to help drive growth and profitability," said Bob Agnes, EVP and President, Mitel Products and Solutions. "With performance analytics services from Mitel, businesses can feel confident that their communications infrastructure won’t let them down or leave them with a stranded investment that doesn’t support emerging technologies.
Posted by Veronica Silva Cusi, news correspondent
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Friday, March 22, 2019
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