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News : Mitel Expands Partnership with BT to Help UK Businesses Gain in Agility with Cloud-based Communications

#contactcenterworld, @Mitel, @BT

London, UK, July, 2021 -- Mitel(R) announced an expanded partnership with BT to deliver a customisable unified communications as a service (UCaaS) solution for its business customers: MiCloud UC and MiCloud CC. The launch brings together the UK telecommunications provider with a provider in global cloud communications to help businesses continue to manage increased levels of remote working and accelerate digital transformation. The solutions are based on Mitel’s MiCloud Flex technology and hosted in resilient UK data centers, offering businesses data sovereignty, compliance, and high levels of security.

A significant volume of BT’s business customers, ranging from mid-market and public sector to large enterprises, are supported by Mitel’s solutions. With MiCloud UC and MiCloud CC now available to this existing, large installed base, UK businesses can easily migrate their communications to the cloud and gain the benefits of a complete business phone, collaboration and contact centre solution in a subscription-based, low maintenance model.

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"Businesses are continuing to adopt highly flexible ways of working, and many of our customers are looking further ahead to their longer-term digital transformation goals," said Francesca Lee, Commercial Director, BT’s Enterprise unit. "We’re at the forefront of offering converged digital solutions for business customers to embrace hybrid working and our partnership with Mitel supports our position. Through the MiCloud solutions, we’re expanding our offering to customers with an easy way to use cloud communications and collaboration capabilities to increase productivity and gain access to Mitel’s latest customer experience tools."

"The digitisation and new communication requirements driven by the pandemic are here to stay and businesses need flexible solutions to be able to adapt to new business practices," said Richard Roberts, Mitel’s Vice President, UK&I and Northern Europe. "With these new cloud offerings, Mitel and BT can truly support companies in navigating workplace shifts without compromising business goals by providing a smooth migration to a customer’s cloud of choice at the pace that’s right for their organisation. BT’s award-winning network combined with Mitel-powered cloud solutions will help businesses continue to deliver a better experience for their customers – and stay engaged regardless of where they’re working or what challenge comes next."

#contactcenterworld, @Mitel, @BT

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mitel.com


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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About BT:
Company LogoBT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, July 12, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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