#contactcenterworld, @Mitel, @BT
London, UK, July, 2021 -- Mitel(R) announced an expanded partnership with BT to deliver a customisable unified communications as a service (UCaaS) solution for its business customers: MiCloud UC and MiCloud CC. The launch brings together the UK telecommunications provider with a provider in global cloud communications to help businesses continue to manage increased levels of remote working and accelerate digital transformation. The solutions are based on Mitel’s MiCloud Flex technology and hosted in resilient UK data centers, offering businesses data sovereignty, compliance, and high levels of security.
A significant volume of BT’s business customers, ranging from mid-market and public sector to large enterprises, are supported by Mitel’s solutions. With MiCloud UC and MiCloud CC now available to this existing, large installed base, UK businesses can easily migrate their communications to the cloud and gain the benefits of a complete business phone, collaboration and contact centre solution in a subscription-based, low maintenance model.
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"Businesses are continuing to adopt highly flexible ways of working, and many of our customers are looking further ahead to their longer-term digital transformation goals," said Francesca Lee, Commercial Director, BT’s Enterprise unit. "We’re at the forefront of offering converged digital solutions for business customers to embrace hybrid working and our partnership with Mitel supports our position. Through the MiCloud solutions, we’re expanding our offering to customers with an easy way to use cloud communications and collaboration capabilities to increase productivity and gain access to Mitel’s latest customer experience tools."
"The digitisation and new communication requirements driven by the pandemic are here to stay and businesses need flexible solutions to be able to adapt to new business practices," said Richard Roberts, Mitel’s Vice President, UK&I and Northern Europe. "With these new cloud offerings, Mitel and BT can truly support companies in navigating workplace shifts without compromising business goals by providing a smooth migration to a customer’s cloud of choice at the pace that’s right for their organisation. BT’s award-winning network combined with Mitel-powered cloud solutions will help businesses continue to deliver a better experience for their customers – and stay engaged regardless of where they’re working or what challenge comes next."
Posted by Veronica Silva Cusi, news correspondent
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Monday, July 12, 2021
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