News : Mitel Announces Enhancements to MiContact Center
Ottawa, Oct 14, 2014 -- Mitel (MNW) has announced enhancements to its MiContact Center solution to help businesses better connect with their customers and deliver personal service experiences. This includes a native, end-to-end solution for Microsoft Lync that leverages the collaboration tool into the contact center to deliver a simplified, customer-centric experience through email, web chat or social media.
New enhancements in MiContact Center include Lync multimedia contact solutions that support customers' choice of communication, from email and web chat to social media interactions. MiContact Center also includes an Interactive Voice Response (IVR) platform, allowing Mitel and Microsoft customers to extend and optimize their contact centers with self-service options. Another enhancement provides mobility to the contact center supervisor with tablet support for the real-time supervisor client.
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Thursday, October 16, 2014