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News : Mitel Introduces CCaaS Solution to Enable Businesses to Provide More Intelligent Customer Experiences

#contactcenterworld, @Mitel

Ottawa, Ontario, Canada, Sept, 2018 -- Mitel (Nasdaq:MITL) (TSX:MNW) is giving businesses more ways to keep up with ever-rising customer expectations through the introduction of MiCloud Engage Contact Center, a Contact Center-as-a-Service (CCaaS) platform, and the latest release of MiCloud Flex, a Mitel flagship UCaaS solution.

MiCloud Engage Contact Center works with any call control platform and integrates with a wide range of third-party CRM applications. 

Mitel is also introducing the newest release of MiCloud Flex which now extends omnichannel support to improve how customers interact with businesses on the device and media of their choice. Mitel recently shipped its one-millionth contact center agent seat. By offering choice of public or private cloud deployment, Mitel’s contact center portfolio is designed to meet the demands of companies of all sizes. Each solution provides valuable insights and rich features businesses can use to increase first-contact resolution rates, offer more personalized services and better understand their customers' buying behavior.

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MiCloud Engage Contact Center and the latest release of MiCloud Flex are currently available for purchase in the U.S. market.

"Acendas Travel strives to be the best at creating and developing lasting client relationships and our Mitel solution is the most important system we have supporting that," said Rodney Pattison, Chief Technology Officer, Acendas Travel. "We are excited to work with Mitel to improve customer experience by personalizing interactions, enhancing support and helping our advisors be more effective in providing consultative vacation planning."

"Forward-thinking organizations are reviewing and enhancing each customer touchpoint to ensure optimal customer engagement experiences with each interaction," said Brent Kelly, President and Principal Analyst, KelCor, Inc. "In our hyper-competitive global markets, the winning difference will often boil down to who provides the best customer experience regardless of how the customer chooses to connect with the organization. Cloud-enabled contact centers coupled with emerging technologies, like IoT and AI, are transforming into strategic assets because they are proving they can provide higher levels of customer engagement and satisfaction."

"As communication demands shift and businesses continue to undergo digital transformation, Mitel is empowering companies to leverage the contact center beyond a support function and tap into its potential for driving a more intelligent customer experience," said Jon Brinton, Senior Vice President of Customer Experience Solutions, Mitel. "Today’s announcement extends our ability to offer cloud-based solutions to make it even easier to deploy and scale advanced contact center capabilities."

#contactcenterworld, @Mitel

Posted by Veronica Silva Cusi, news correspondent
Source: http://investor.mitel.com


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - Do Your Agents Have All The Right Tools?

Read today's tip or listen to it on podcast.

Published: Tuesday, September 4, 2018

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2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 
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