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News : Mitel Partners with Mart Network to Launch Mobility and Remote Working Solutions in Africa

#contactcenterworld, @Mitel

Nairobi, Kenya, Sept 14, 2021 -- Mitel, a global provider in business communication technology, has partnered with Mart Network, a value-added distributor, to launch remote working & mobility solutions in the region.

Following disruptions caused by the Covid-19 pandemic, the company is investing in demand generation using various tools such as tele- calling, social media, and webinars to align more with the latest market trends. Whereas the pandemic has affected virtually all sectors of the economy, notable changes have taken place in the area of IT spending.

According to leading marketing research agencies, in the pre-Covid days, spending was more on areas such as government, finance, manufacturing, utilities, and transport. But with Covid-19 having ushered in a new normal, spending has shifted from these traditional verticals to two major ones that are healthcare and education. IT firms and providers are now experiencing heightened demand for a scalable Unified Communication as a Service (UCaaS) portfolio to serve their remote workforce.

"Right now, there is a need for flexible home working solutions. The market is ripe for collaborative communication and remote working solutions, smart digital workspaces as well as endpoint security and management solutions", said Mr. Asif Khan, Channel Director, Middle East and Africa.

"Healthcare, education, hospitality, contact centre, SME and mid-market, as well as cloud business, will be the key focus areas for Mitel this year. We create our marketing strategy built around those segments to effectively communicate with our end customers and partners", he added.

"Mart Networks has a place for every vendor represented in the collaboration space. Our role is to understand the customer’s business and create a seamless value proposition throughout the collaboration value chain". Says Moiz Maloo, CEO Mart Networks.

The main driving force behind UCaaS is mobility. Employees today are no longer restricted to traditional office spaces and prefer to work from home and on the go. As such, UCaaS assumes new importance in the organization to stay connected with employees, as the landscape of the traditional office environment changes dramatically.

When people started working remotely, Mitel had to create remote solutions to suit the growing demand for working from home. The growth in demand for UCaas will be driven increasingly by the implementation of hosted solutions as enterprises look to reduce costs and improve productivity.

"Cloud UC makes more sense for large organisations, because their markets are spread over different geographies and diverse user communities, and their communications are unlikely to change for the foreseeable future. With growing concerns on recession and a volatile world economy, the focus of big firms today has been on cost-cutting and reducing expenses as much as possible", added Mr. Khan.

#contactcenterworld, @Mitel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.the-star.co.ke


About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Thursday, September 16, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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