News : Mitel Ranks Highest in Growth on Frost & Sullivan RADAR for Hosted IP Telephony & UCaaS
Dallas, TX, USA, Aug 26, 2019 -- Mitel, a global provider in business communications, scored highest on the growth index of the 2019 Frost RADAR(R) in the Hosted IP Telephony and UCaaS Industry for North America, an analysis of 30 providers’ competitive strengths and opportunities as assessed by research and consulting firm Frost & Sullivan.
Adoption of cloud-based communications continues to rise as businesses of every size and industry look to digitally transform their organizations to gain efficiencies and create better experiences for their customers. Related research from Frost & Sullivan shows UCaaS buying decision makers are becoming increasingly knowledgeable when it comes to available services and providers. Buyers point to vendor reputation as the most important criterion early in the selection process with final decisions based on reliability, security, having a good user interface and cost.
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Placing Mitel in the lead position for growth in the Hosted IP Telephony & UCaaS RADAR, Frost & Sullivan notes, "The main tenets of Mitel’s growth strategy and key success factors include its unique architecture, strong focus on innovation, channel expansion, and the ability to deliver complementary premises-based and cloud solutions."
"Our business is always growing and changing, and we needed a phone system flexible enough to grow and change with us. With the Mitel solution, we’ve been able to make changes, even to the calling structure, quickly and easily," said Jay Colville, Director of IT, Inmark Packaging. "We also have offices in regions prone to severe weather. With our previous system, if our head office was affected, we had to rely on a physical backup. Now, even if one location has a weather-related outage, the rest of our organization stays connected."
"Our customers are seeking new ways to drive efficiencies and deliver better customer experiences," said Rich McBee, President and CEO, Mitel. "By offering greater choice in deployment options, Mitel provides access to the tools they need to seamlessly communicate and collaborate in a manner that best serves each specific organization. Whether public, hybrid or private cloud, Mitel also uniquely provides customers the opportunity to benefit from the improved economics and advanced features of the cloud in a pragmatic manner."
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Wednesday, August 28, 2019
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