News : Mitel Unveils it's Latest Release of MiContact Center
Ottawa, Feb. 12, 2014 -- Mitel unveils its contact center solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Center 7.0 includes mobile chat and self-service features as well as outbound capabilities that are designed to boost sales and drive lead generation.
"Finding easier ways for businesses to engage customers via their preferred media and devices is a top priority for contact centers, with a growing focus on mobile and self-service features. MiContact Center not only delivers on this, but also integrates communication across all channels to deliver a single customer experience. For example, organizations can post contact options on their website along with estimated wait times, empowering customers to decide how they contact the business," said Todd Simons, director of product solutions, Mitel.
Swanson Health is among several companies already planning to expand its customer contact options with the latest version of MiContact Center. A natural health retailer offering high quality vitamins, supplements and natural health products online and via direct mail, Swanson Health manages a high volume of calls, emails and live chat sessions daily.
"At Swanson Health, we count on MiContact Center to track and analyze all our calls, emails and chats. We are looking forward to the new features in MiContact Center, which provides even more options for our customers to contact us, including mobile chat. Furthermore, it provides new features to help our business run more effectively," said Patti Westland, director of call center for Swanson Health.
"Contact centers are about providing great customer service for inbound calls and also enabling engaging outbound calls that can really add to the bottom line. MiContact Center Outbound is designed to greatly improve the outbound experience with features that can improve agent productivity for more prompt, informed customer service," said Simons.
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Friday, February 14, 2014