News : Mitel Working to Become a Cloud Business
May, 19 2014 -- Mitel Networks Corporation is working towards progressing to become a Cloud business to accommodate the market.
The unified communications (UC) vendor currently has end points in Australia and New Zealand (A/NZ), and plans to migrate many of those to the Cloud.
"Mitel has gone through big change moving from a hardware to software business," Mitel South Pacific sales vice-president, Frank Skiffington, said. "The next progression is becoming a Cloud-focused business."
Since his appointment to his current role 10 months ago, Skiffington has compiled an operational expenditure (opex) model which contains short-term contracts.
"I want to be able to go to the government and say ‘you can buy a Mitel UC solution on a price per port basis on a month-to-month contract’."
The Mitel Cloud business will be driven by a new end user-focused engagement model.
Skiffington said the vendor intends to boost its focus on end users itself rather than tasking resellers with quotas and expecting partners to maintain relationships.
"Gone are the days where manufacturers can appoint a reseller, give them a bunch of product with a discount, then phone them every month and ask how many are sold, what the forecast is, and where revenue is coming from," Skiffington said.
Skiffington has implemented a professional services team and high-touch model which form the basis of the adjusted approach.
The high-touch sales team will be meeting with clients and prospects regarding the Mitel proposition, while professional services staff will assist in the installation, support, and maintenance of those customers.
In this way, Mitel will act as somewhat of a mediator between customer and channel. Its staff will generate opportunities and transition those to the local resellers, while still being involved where relevant.
The go-to-market strategy is also designed to broaden the scope of its channel’s reach.
"We can’t rely on channels that are regionally focused," Skiffington said. "Most of the channel’s business comes with 25km of their office. They walk away from large and complex rollout deals across Australia."
"We want them to come to us to have problems resolved [instead]."
Ninety-eight (98) per cent of Mitel’s business in Australia and New Zealand (A/NZ) goes through the channel, the only exception being a contract with New Zealand Police. The vendor intends to keep its business operating in this manner.
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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